Call Us Toll Free: 1–800–432–2238 or 1–207–942–4790

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 Email:
     custserv@jrgraham.com
 
 Phone:
    U.S. and Canada:
 1-800-432-2238

 All Other Countries:
 (International Access Code)
 + 1-207-942-4790

 Hours:
 Monday - Friday
 8 AM to 10 PM

 Saturday
 8 AM to 6 PM

 Sunday
 Closed
 
 Fax:
    U.S. and Canada:
 1-800-243-8920

 All Other Countries:
 (International Access Code)
 + 1-207-942-5208
 

 

 
Shipping and Sales Tax Policies
 
   
Sales Tax Policy
Shipping and Handling Options
International APO / FPO Shipments
Shipping to P.O. Boxes
Changes and Cancellations
Missing an Order
 
 
Sales Tax Policy

We do not charge sales tax on most orders.

Applicable taxes will be charged to orders shipped to Maine.

Tires and batteries shipped to Maine will incur fees as mandated by the State of Maine. These fees will be clearly listed as "other taxes" during your checkout processing.

While we may not add sales tax to your order, this does not relieve you of your responsibility to pay a sales tax if one is collected in your state.

 
 
Shipping and Handling Options

Most orders we receive by 6:00 PM EST will ship the same day.

Orders less than 20 pounds in both actual and dimensional weight will be delivered in only 1 to 3 business days to the 48 contiguous United States. Since these orders will sometimes travel by air, if your order contains chemicals or other materials restricted from air shipment, your order may take a day or two longer.

Orders that exceed 20 pounds in either actual or dimensional weight will be delivered in 2 – 5 days. You may upgrade these larger orders to 1 – 3 day delivery for an additional charge based on the weight and the size of the package. This option will be shown during checkout or our telephone representatives can provide you with the costs for this service.

Saturdays, Sundays, or major holidays should not be counted as transit days.

 
Standard Shipping:
 
48 States
 
  • Most orders delivered in just 1 - 3 Days!
  • We pay for Ground Delivery via UPS on orders over $75 to the
    continguous 48 states after any promotional discounts.
  • A $6.95 shipping charge wil be applied to orders under $75.
  • Non-standard item fees may apply.
  • Any additional fees are clearly stated during your checkout process.
Order Value: Shipping Charge:
$0.01 - $74.99 $6.95
$74.99 and over FREE
 
  Alaska and Hawaii
 
  • Shipping charges are calculated based on the weight and the size of the order.
  • Non-standard item fees may apply.
  • Any additional fees are clearly stated during your checkout process.
 
Alternate Shipping Services:
  NEED IT FAST? UPGRADE TO A 2-DAY GUARANTEED DELIVERY FOR JUST $6.95
Applies to orders shipped in the continguous 48 states. Only applies to orders under 20 lbs.
   
  Expedited shipping services available:
  • UPS Next Day Air
  • UPS Second Day Air
  • UPS 3-Day Select Air
 
UPS Next Day Air Saver, UPS Next Day Air (Saturday Delivery) and UPS 3-Day Select Air orders must be placed by 5:00pm EST Monday - Friday for same day shipping.
 
Additional charges will apply and is shown in the list of services. (see example)
 

*Dimensional Weight is a calculation based on the size of the carton being shipped. Some items that are very light but very large in size may require an adjusted weight valued based on the large size.

 
International and APO/FPO Shipments

We can ship to anywhere in the world.

Shipping charges are calculated based on the weight and the size of the order.

You will be responsible for any duties and taxes applicable to the destination country.

Please call or e-mail us for the exact amount of the charges.

 
Shipping to P.O. Boxes

Most of our orders ship via UPS and require physical street addresses. If you wish to ship your order to a P.O. Box, we will ship your order via the U.S. Postal service.

Charges are based on the size and weight of the order.

Delivery times may vary.

Please call or e-mail us for the exact charges and expected delivery times.

 
Changes

To serve you in the most efficient way possible, we process your order as soon as it's placed. Therefore, once you place your order by clicking on the submit button, you cannot change your order. If you need to order additional items, simply place another order.

If you ordered something mistakenly, please call us as soon as possible at (800) 432-2238.

 
Cancellations

If you need to cancel your order, you may do so by calling our customer service center at (800) 432-2238 as long as the order has not yet been forwarded to our warehouse for processing.

Please be advised your payment may have already been processed.

Therefore, it may take 7 to 10 days for the bank to release funds back to your credit card.

 
Missing an Order?

You can obtain the order tracking number for most orders right on-line. Simply click on the Track your Order link.

If you find that your order is lost in transit or has not been delivered for any reason, please call us at (800) 432-2238 and we can provide immediate assistance in either locating your order or sending you an immediate replacement.

 

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